Maintenance Technician

Full Time


The Maintenance Assistant provides support, and is accountable for delivering on our commitments to our residents. This includes quality move-ins, residential satisfaction, expedited service, and personal attention to the resident. The Maintenance Assistant responds to our resident's service needs and is instrumental in helping Rhapsody deliver superior customer service to our residents.



  • Prepares Market Ready apartments, which may include painting, carpet repairs, cleaning, general repairs, housekeeping duties, and any necessary duties to provide our residents with that quality move in experience

  • Responds to resident requests in a timely manner and with a professional attitude

  • Has knowledge of maintenance functions such as plumbing, HVAC, basic electric, general carpentry skills, painting, and snow removal (if applicable)

  • Maintains grounds, pools/ hot tubs, common areas, and dog park amenities to keep clean, operational, and safe for our residents

  • Reports any maintenance concerns on vacant units, models, and common areas, to the Maintenance Supervisor

  • Performs maintenance as scheduled by the Maintenance supervisor

  • Knowledgeable of state, local, and federal fair housing laws

  • Attends and participates in training programs as required by Pinnacle

  • Performs duties as assigned, in a timely manner

  • Delivers superior customer service and represents the company in a professional manner at all times

  • Dresses per Pinnacle appearance standards

  • Maintains and safeguards all company tools and equipment

  • Perform any other related duties as required or assigned



  • Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals

  • Ability to write routine reports and correspondence

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs

  • Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature



  • High school diploma or equivalent

  • Previous experience in construction, HVAC, plumbing preferred

  • 1-3 years in an upscale customer service/concierge setting preferred

  • Existing knowledge of neighborhood and community preferred



  • Ability to sit for extended periods of time, moderate standing, reaching, walking, stooping, and lifting, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear

  • Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision

  • Ability to lift and/or move up to 100 pounds



While performing the functions of this job, the employee is regularly exposed to work near moving mechanical parts, outdoor weather conditions; frequently exposed to work in high, precarious places, fumes or airborne particles; and occasionally exposed to toxic or caustic chemicals, risk of electrical shock, vibration. The noise level in the work environment is usually moderate.


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