Property Manager

Montreal
Full time

Job Summary:

As a Property Manager at Rhapsody, you'll put your outstanding leadership and savvy business skills to work at one of the most respected apartment companies in a management opportunity that offers real leadership, innovation and support.

Our Property Managers are the cornerstone of our team.  They are responsible for keeping our communities in the top-notch condition our residents have come to expect, building motivated and trustworthy teams who consistently deliver a notably higher level of service and maximizing the operating performance of our community.  Be ready to be busy! 

 

Essential Functions:

  • Operations. Ensuring the smooth running of our community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.

  • Customer service. Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.

  • People development. Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.

  • Marketing; Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.

  • Leading by example. Instilling, maintaining and modeling the Pinnacle mission to be the best national management company.

  • Supervise day-to-day operations of entire on-site team, ensuring that all Pinnacle policies and procedures are being followed.

  • Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.

  • Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.

  • Manage and maintain all aspects of overall community budget and finances

  • Work with leasing staff to ensure that leasing/marketing goals are being met.

  • Maintain positive relations with all community vendors.

  • Coordinate special projects as requested by Regional Property Manager.

  • Perform any other related duties as required or assigned.

 

Skills and Ability:

  • Effective communication and customer service skills

  • Computer literate, including Microsoft Office Suite

  • General office, bookkeeping and sales skills

  • Excellent oral and written communication skills

 

Education / Experience:

  • High school diploma or equivalent required, Bachelor's degree preferred

  • 3  years of on-site property management experience

  • Experience in supervisory role and managing staff

  • Financials experience/experience writing and maintaining budgets

  • Proficient in Yardi property management software or other similar property management software

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