strategic services

  • LEARNING & DEVELOPMENT
  • MARKETING & COMMUNICATION
  • REVENUE MANAGEMENT
  • RENTERS INSURANCE
  • NATIONAL PURCHASING

development & management

With over 140 combined years of experience, our team has completed more than 30,000 ground-up multifamily units as well as mixed-use, residential retail, office and hospitality projects with a construction value in excess of $1 billion. We offer full development services, consulting and due diligence, major asset preservation and disaster recovery. 

  • Experience in pre-development, ground-up construction and renovation 
  • Local market knowledge and expertise 
  • Complete understanding of multifamily from concept to renovation and preservation

information technology

Rhapsody's technology infrastructure provides team members access to a custom property management application environment, residents with convenient and innovative services and solutions, and clients with accurate and timely property and portfolio information. These technology systems are scalable and flexible to meet changing business needs and to ensure Rhapsody's continued prominent position among the country's leading real estate service providers. We continually research, develop and implement improved systems to deliver stable and effective technology to team members, residents and clients.

The information technology department consists of Network Operations and Support, Application Development and Support, and the Project Management Office. Rhapsody's core preferred property management software is Yardi Voyager, a web-based application designed specifically for property and asset managers, owners, investors and fund advisors in global residential and commercial real estate markets.

environmental health & safety

At a time when liability issues seem out of control and often decide the difference between financial success and failure, adequately protecting your physical and financial assets is critical. Rhapsody's Environmental, Health & Safety department defines areas of possible risk for Rhapsody and its managed entities, and develops and administers programs to eliminate or minimize the adverse financial impact those risks may represent.

client reporting

Rhapsody's Client Reporting team is comprised of accounting, compliance and internal audit experts. Our team of professionals and CPAs provide financial information for all our managed communities in their requested formats, from cash basis to Generally Accepted Accounting Principles (GAAP) basis. Focusing on a culture of integrity and trust, our team also upholds and maintains efficient and effective operations addressing fraud identification and prevention through on-site reviews and investigations.

Utilizing YARDI, our preferred property management software, the Client Reporting team is able to exchange information between managed properties, clients and the centralized accounting center. The team also interfaces electronically with banking institutions. On-going software training and a software help desk is available to aid on-site property management staff with accounting activities.

sustainability

Rhapsody is committed to sustainability and green planning for the properties we manage. Our dedication to conservation and the environment takes many forms, from extensive recycling programs and electronic communications to EnergyStar appliances in our homes. Our goal is to maximize return on investments through property efficiencies and performance, while lowering our carbon footprint.

human resources

Rhapsody's Human Resources department (HR) is a cornerstone that supports the firm's principles of quality people, strong customer service, solid market knowledge, quality systems and support capabilities. The department offers professional consulting services, as well as programs designed to recruit and retain quality personnel. Rhapsody also utilizes HR information systems that meet the unique needs of the property management business.

Rhapsody offers market competitive employee compensation and benefits packages, as well as orientation programs, training, performance management and other policies that support employee success and retention. By taking these steps the department has built a strong talent base of tenured team members, adding significant value to our clients.

  • Corporate and property staffing, on-boarding, training and retention support
  • Pre-hiring assessments
  • Competitive health care coverage
  • Performance management
  • Payroll services

due diligence

Rhapsody consults with clients to provide detailed scope-of-work reports and property assessments for all multifamily product types. Our due diligence site teams have the ability to identify short- and long-term risks, including 'life safety' assessments, prepare capital expense budgets, coordinate with third party inspectors and prepare thorough reviews of each asset. After each inspection, Rhapsody provides a comprehensive written report of our findings which expand upon the following major components:

MAJOR COMPONENTS

  • Lease File Audits
  • Interior Unit Inspections
  • Exterior Inspections
  • Preliminary Capital Improvement Budgets
  • Service Contract Reviews (Available Records)
  • Utility Bill Reviews (Available Records)
  • Competitive Property Surveys
  • Report Compilation and Presentation
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