Meet our leadership team

Rick Graf
President

As president and chief executive officer, Rick Graf directs Pinnacle and Rhapsody's strategic planning and long-term growth and profitability. He also guides the development of the company's vision and corporate culture.

Rick believes that Pinnacle's continued success is achieved by maintaining a constant alignment of its corporate goals and its clients' needs. Therefore, he works closely with senior staff to provide continuous reinforcement of the firm's strong customer service culture.

Rick is on the Executive Board of the National Multi Family Housing Council (NMHC), and is an active member of the Institute of Real Estate Management (IREM), the National Association of Home Builders (NAHB), the Urban Land Institute (ULI), and the National Apartment Association (NAA). Rick is the past president of the Texas Apartment Association (TAA), Apartment Association of Greater Dallas (AAGD), and a Regional Vice President of the National Apartment Association (NAA). He is a Certified Property Manager (CPM®).

John Carrosino
Chief Financial Officer

As Rhapsody's Vice President and Pinnacle's Chief Financial Officer, John is responsible for providing quantitative and qualitative analysis for major projects, supervising internal financial controls and cultivating relationships with outside financial sources as Pinnacle and Rhapsody continues to expand internationally. He also serves as a key advisor to the principals of affiliates Olympic Investors, Cascade Affordable Housing and Pinnacle AMS Development Company.

John has more than 29 years of experience in financial management. Before joining Pinnacle, he spent two years as CFO of Corliss Properties. John also served as CFO of Associated Grocers, Inc. for four years and as CFO of R.D. Merrill Co. for 10 years. He began his career in finance at Ernst & Young.

John earned a Bachelor of Arts in Business Administration from Seattle University. He is a certified public accountant in the state of Washington and a member of the American Institute of Certified Public Accountants.

Jennifer Staciokas
Senior Vice President Marketing, Training & Revenue Management

Jennifer Staciokas is responsible for the international strategy and oversight of the Corporate Marketing, Property Marketing, Training and Revenue Management departments for the Pinnacle and Rhapsody portfolios. Jennifer began her career in the multifamily industry over 18 years ago. Since that time, she has served in numerous capacities at two of the nation's largest property management firms focusing on new construction marketing, digital marketing strategies, employee development and corporate communications.

Jennifer is a regular guest speaker, facilitator, and moderator at many of the industry's most renowned conferences as well as an active participant in NAA and NMHC.

Rob Martin
Senior Vice President

Rob Martin is at the helm of Rhapsody as senior vice president, bringing a unique blend of U.S. and Canadian multifamily management experience. Rob has an extensive property management background on both sides of the border. As a lease-up and operations expert, primarily in the student housing sector, he brings a strong marketing and customer service focus to Rhapsody. 

Rob is adept at providing advisory services to multifamily investors, developers, lenders and operators.  Under his leadership, his previous company, Campus Habitat became recognized as one of the Fastest Growing Real Estate Companies by Inc. 500 for three consecutive years.  Rob has been involved with nearly $1 billion of student housing transactions over the course of his career.

Meet our management team

Alisa Jett
National Training Director

As National Training Director of Rhapsody, Alisa plans, schedules, and controls training delivery for employees in Canada. She schedules and manages training on a monthly basis via the University of Pinnacle and meets regularly with the Sr. Regional Vice President as well as her Regional Property Managers to ensure learning needs are being met.

Alisa joined Rhapsody in November, 2016. She brings with her more than 26 years of experience with Multi family real estate management and Military housing management. She has an extensive training, and accounting back ground within Washington State.

Prior to joining Rhapsody, Alisa worked for Pinnacle for over 9 years as the Regional Trainer for the Northwest Region. While in this role, she established and maintained the business partnership between the training team and regional management staff. She managed LMS data and responded to ensure all employees received mandatory programs, passed programs at an acceptable grade and fulfilled annual education hours required. She drove training initiatives within the region and provided consulting services to the management staff as needed.

Prior to Pinnacle she was with Equity Residential in Washington State for 17 years. Alisa began her career as a Leasing Consultant in 1990 and steadily worked her way up the ranks, finalizing her on site career as the Sr. Housing accounts specialist at Fort Lewis Communities where she was responsible for training a staff of over 100 on accounting procedures, company policy and Yardi functionality. In addition to training, she also handled over 3800 residential accounts receivables, Month End processing for 13 properties, as well as ACH transactions for those properties via the MAC system. 

Alisa is a graduate of Knapp College of Business. She also holds her NAAEI Certified Training certificate.
 

Malcolm Mo
National Marketing Director

Prior to joining Rhapsody, Mo worked at a leading Canadian marketing agency where he serviced some of the largest property management companies across the country. In this role, he created advertising and marketing strategies for a diverse portfolio of multifamily, student, single family and new purpose built rentals in various markets. Mo's experience in sales and marketing, coupled with his multifamily, technology and data analytics experience, enables him to build dynamic lifestyle brands for each of Rhapsody's unique communities.

Michelle Calloway
Regional Property Manager

Bringing over 10 years of property management experience to the firm,  Michelle Calloway has a proven track record for driving occupancy and exceeding budgeted NOI for her managed communities. In her role at Rhapsody, she utilizes her leadership and lease-up expertise to motivate team members and set the bar for the Canadian rental market. 

Ryan Funt
Regional Property Manager

Ryan Funt's property management experience includes working with both residential and commercial assets. Other key industry positions were held at Tridel (DEL Property Management Inc.) where he served as a property manager. Most recently, as a manager within the property management division at Tim Hortons and Burger King (Restaurants Brands International), he oversaw a portfolio of over 1100 Tim Hortons restaurant locations across Ontario and Saskatchewan with a focus on maximizing property performances and delivering excellent support.

Funt graduated from Dalhousie University in Halifax with a degree in Environmental Design (Architecture) and a Bachelor of Commerce.

Jaffer Hussein
Asset Manager

Jaffer brings over 5 years of strategic analytical experience to the firm. Holding an Honors in Mathematical Sciences from the University of Waterloo, he has a proven aptitude for decomposing data into important patterns and implications.

Jaffer works directly with senior leadership and property teams to provide underwriting, corporate planning, risk analysis and financial review assistance.  Based in Toronto, Jaffer reports to Senior Vice President Rob Martin.

Before joining Rhapsody, Jaffer oversaw a team of analysts for a leading management, litigation and construction services firm, responsible for cost reviews on key large scale construction, infrastructure and maintenance projects valued in excess of $3 Billion.