COVID-19: Rhapsody is committed to the health and safety of our employees, residents and communities. Learn more here.

COVID-19 Information

COVID-19 INFORMATION

Updated June 11, 2021.

As the circumstances around COVID-19 continue to evolve, the safety and comfort of our communities and team members remain to be our highest priority. We will continue to update this page with the latest information regarding initiatives we have put into place to safeguard the health and well-being of our communities.


CLEANING AND SANITIZATION

In addition to our regular cleaning schedules, we have implemented the following arrangements for increased sanitization across our entire portfolio:

  • Cleaning hours of all common areas have been extended to 11 pm
  • Door handles in common areas are sanitized twice a day
  • Staircase handrails are sanitized twice a day
  • Garbage chute handles are sanitized twice a day
  • Elevator buttons are sanitized four times a day
     

OPERATIONAL CHANGES (ONTARIO - GREATER TORONTO AREA)

Like many other businesses across Canada, Rhapsody has begun the slow and deliberate process of transitioning back to "normal" service levels. As stay-at-home orders continue to be alleviated by local governments, we are excited to announce that our communities will initiate reopening in phases under the recommended safety guidelines of the public health authorities and in accordance with local governmental orders.

As amenity spaces begin to open we strongly encourage all residents and visitors to continue proper social distancing practices and recommend the use of masks and proper handwashing to complement our increased sanitization protocols that are in place.

To comply with these new guidelines, starting on June 15, 2021, we are implementing the following adjustments to our day-to-day operations:

  • Community staff will continue to work onsite on a rotating basis to provide ongoing service at our properties, and staff has been advised to stay at home if they are feeling ill, have come into contact with someone who is ill, or have travelled recently. This will potentially result in limited office hours, but our team members will continue to be available by phone, email or app/resident portal during regular service hours. We will do our best to communicate any changes in-office hours.
  • Rhapsody-organized resident events that involve large gatherings have been postponed until further notice, and residents have been urged to cancel their own parties, gatherings and meetings. As provincial guidelines are alleviated in regards to group sizes we will revisit resuming scheduled events.
     
  • We have resumed all non-emergency maintenance requests for communities that have entered phase 2 of our reopening plan. Once a maintenance request is submitted, a COVID screening questionnaire will be sent to your email and must be acknowledged before the maintenance request is processed in our system. Prior to a maintenance request being conducted, we ask all residents to prepare for a maintenance team member to enter your home by wearing a mask, maintain proper social distancing and open windows if possible.
  • When using shared equipment such as pet spa equipment or touching parcel locker touchscreens please use caution and always wash your hands for at least 20 seconds before and after using.
  • Couriers and food/grocery deliveries will not be permitted into the building and will be stopped at the lobby. Residents will be required to pick up deliveries from a designated area in the lobby.
    • If you are self-isolating, arrangements can be made to have deliveries left outside of your suite door. In this case, please advise property management well in advance of your requirements.
    • It is the resident's responsibility to claim deliveries quickly or set up a time with a team member to claim the delivery. Unfortunately, the property cannot be liable for missing or stolen parcels.
    • We ask that residents please limit congregating in the lobby and, unless absolutely necessary, please call or e-mail the desk for information rather than visit in person.

Under the new guidelines, the government has stated that it has suspended social bubbles and visiting between households is only permitted in limited circumstances. For the safety of the community, your neighbours and your household, outside guests will not be welcome into the community unless they meet the exception criteria as set out by the government.  Out of respect for your neighbours and the team members who will be continuing to work within the community, we ask that all residents adhere strictly to this guidance.

We also wanted to remind residents that there are services and support available to you to help assist you in quarantine or social isolation if you do test positive for COVID-19. Please let someone on our team know as soon as you can to ensure that we can help arrange for any assistance you may need receiving deliveries or disposing of waste during your quarantine so that you can focus on your recovery. The team member may ask you a few questions to help validate our contact tracing efforts, which will assist us in arranging for appropriate cleaning and sanitization of the community to prevent the spread to your neighbours.

We will continue to communicate pertinent updates as the situation evolves. Thank you for your patience, understanding and ongoing co-operation in helping keep our community safe.

OPERATIONAL CHANGES (ALBERTA)

In addition to increased cleaning standards, we have implemented the following temporary operational changes across our portfolio:

  • Rhapsody-organized resident events that involve large gatherings have been postponed until further notice, and residents have been urged to cancel their own parties, gatherings and meetings. As provincial guidelines are alleviated in regards to group sizes we will revisit resuming scheduled events.
  • Due to the recent spike in cases of COVID-19, we will be making some temporary adjustments to our operations to allow for enhanced monitoring and sanitizing of our common areas, as well as facilitating increased ability for physical distancing. We will be adjusting the hours of operation and maximum capacity of community amenity spaces. These measures are being put in place out of an abundance of caution to ensure the continued well-being of your household and your neighbours, as well as the team members continuing to provide service at the property. Please continue to abide by the posted requirements for masks and continue to sanitize your hands while using or moving through any of the common areas in the community.  
  • Community staff will continue to work onsite on a rotating basis to provide ongoing service at our properties, and staff has been advised to stay at home if they are feeling ill, have come into contact with someone who is ill, or have travelled recently. This will potentially result in limited office hours, but our team members will continue to be available by phone, email or app/resident portal during regular service hours. We will do our best to communicate any changes in-office hours.
  • When using shared equipment such as pet spa equipment or touching parcel locker touchscreens please use caution and always wash your hands for at least 20 seconds before and after using
  • We have resumed all non-emergency maintenance requests for communities that have entered phase 2 of our reopening plan. Once a maintenance request is submitted, a COVID screening questionnaire will be sent to your email and must be acknowledged before the maintenance request is processed in our system. Prior to a maintenance request being conducted, we ask all residents to prepare for a maintenance team member to enter your home by wearing a mask, maintain proper social distancing and open windows if possible.
  • Concierge/Security are still at the property and are maintaining consistent coverage, but their duties have been modified to significantly limit face to face contact with residents and visitors
    • All parcel deliveries that do not fit into the parcel management system, food deliveries and grocery deliveries will be stopped at the lobby. Couriers will not be permitted into the building. Residents will be required to pick them up from a designated area in the lobby.
    • For residents who are self-isolating, arrangements can be made to have deliveries left outside their suite door. In this case, please advise property management well in advance of your requirements.
    • It is the resident's responsibility to claim their deliveries quickly or set up a time with a team
      member to claim their delivery. Unfortunately, the property cannot be liable for missing or stolen parcels.
    • We ask that residents please limit congregating in the lobby and, unless absolutely necessary, please call or e-mail the desk for information rather than visit in person

We will continue to communicate pertinent updates as the situation evolves. Thank you for your patience, understanding and ongoing co-operation in helping keep our community safe.

RENTAL PAYMENTS

If you find yourself in a situation where you will be unable to pay rent, please contact one of our team members as soon as possible. They can discuss options for flexible payment programs and point you in the direction of resources and programs that have been put into place to support all Canadian residents who are enduring financial hardship at this time.

Federal Resources

Canada Recovery Benefit

Canada Recovery Sickness Benefit

Canada Recovery Caregiving Benefit

 EI Sickness Benefit

 Flexibility for Taxpayers

 Food Banks Canada

Shelter Safe Canada

Kids Help Phone

 

 Alberta Resources  Ontario Resources Québec Resources

Financial Assistance

Victim Services

Education and Child Care

Face Coverings

COVID-19 Emergency Assistance 

Wyse Meters

Toronto Hydro

Toronto Rent Bank 

Victim Services

Children's Aid Society

Mental health Services and Support

Education and Child Care

Changes to Gathering Limits

Face Coverings

 Financial Assistance

Victim Services

Face Coverings

 

COVID-19 VACCINATIONS

The Covid-19 vaccine rollout has been underway across Canada with a graduated approach. As information changes daily, it is important to know what your specific eligibility parameters are in your province so that you can access a Covid-19 vaccination as soon as possible.

The following vaccines, Pfizer-BioNTech, Moderna, AstraZeneca / COVISHIELD, and Janssen (Johnson & Johnson), have been authorized by Health Canada and are proven safe, effective, and of high quality. Not all these authorized vaccines are available in all areas of the country, so please check with your provincial and territorial health authorities for further information on availability.

If you have any questions or concerns about any of the authorized vaccines, speak to your health care provider.

For information on when you will be eligible for your Covid-19 vaccination and where to access it, please contact your provincial and territorial health authorities or visit their websites below.

Federal Vaccination Resources

Vaccine Rollout and Safety

Authorized Vaccines

Vaccines for COVID-19: How to get vaccinated or register

National Advisory Committee on Immunization (NACI)

Covid-19 Vaccine Task Force

Ontario Vaccination Resources

Book Vaccine Online - Ontario

Covi-19 Vaccine Booking Support - Ontario

Covi-19 Pharmacy Vaccine Locations - Ontario

Vaccine Eligibility - Toronto, ON

Alberta Vaccination Resources

Alberta Health Services – Immunization Booking

Book Vaccine Online - Alberta

Vaccine Eligibility - Alberta

 

RENEWAL NOTICES

Until further notice, Rhapsody will not be issuing renewal notices. After your lease expires, your tenancy will automatically roll over to a month-to-month term, and your rent and payment date will remain the same. As the situation stabilizes, we will revisit our renewal offers and look forward to discussing your options to renew with you later in the year.

PROPERTY TOURS

At this time we will only be conducting virtual tours. When permitted, on-site tours will resume. For your safety and ours, we ask for your participation in the following preventive measures outlined in the infographic below during your upcoming visit.

Note: Measures in place may vary from property to property based on guidelines set by the local government. Please contact us for more details

We will continue to offer virtual tours across our portfolio to allow prospective residents to tour our properties from the comfort of their current homes.

To schedule a Tour at one of our properties, please find the community you are interested in under "Find An Apartment" and click "View Property Website" at the bottom of the page. Here, you can schedule a tour directly with a team member who would be happy to assist you.

If you have any questions, please don't hesitate to contact us at info@rhapsodyliving.ca


OTHER COVID-19 RESOURCES

CANADA

National COVID-19 info page

ONTARIO

Province of Ontario COVID-19 info page
City of Toronto COVID-19 info page
Province of Ontario Reopening Plan

ALBERTA

Province of Alberta COVID-19 info page
City of Edmonton COVID-19 info page
Province of Alberta Reopening Plan

QUEBEC

Province of Quebec COVID-19 info page
City of Laval COVID-19 info page
Province of Quebec Reopening Plan